How Clear IT Pricing Works

What the form asks and why

Every question on the form is there so the provider who receives your request can send a useful first email instead of a generic sales pitch.

• What you need. Ongoing IT support, cybersecurity, compliance or a one-time project. This decides whether your request goes to a local IT provider or to an advisory partner.
• Employee count. Most providers price per user or per device, so size tells them roughly what the work involves. Our managed IT pricing guide explains how those models work.
• Location (ZIP code). We send requests to providers that serve your area, so someone can come on site when needed.
• Timeline. Something broken this week is handled differently from a contract renewal next quarter.
• Company name, your name and work email. This is how the provider reaches you.
• Phone and website (optional). A website helps the provider understand your business before writing to you. A provider calls only if you give a phone number, so leave it blank to keep contact on email.

If you are unsure which kind of help fits, start with what an MSP is and what it does or the managed IT services overview.

What happens to your information

Your request is shared with one provider or advisory partner, and with no other outside business except the service providers that run this site.

After you send it, automated checks look for problems such as an email address that does not work or a submission that looks like a bot. A person reviews anything unusual. We then pass the request to one provider. We do not post it, add it to a list, or send it to several companies at once.

The services that host the site, process the form and send email handle your details on our behalf. Our privacy policy lists what we collect, how long we keep it and how to ask us to delete it.

Who contacts you, and how

One company contacts you: the local IT provider or advisory partner we passed your request to.

For ongoing support and most one-time projects, that is a local IT provider in our network. For larger projects, and for many security and compliance projects such as CMMC preparation or HIPAA compliance work, it may be an advisory partner instead.

They write to you by email within one business day. They call only if you gave a phone number. You are under no obligation to reply, take a meeting or sign anything.

What it costs and how we get paid

Sending a request is free for your business. The provider or advisory partner who receives it may pay Clear IT Pricing a referral fee, and we disclose that on every page, including next to the request form.

The fee is an arrangement between us and the provider. You still pay the provider for any work you hire them to do, under whatever terms you agree with them. Ask for pricing in writing. As a reference point, published pricing guides put fully managed IT for small businesses at $100 to $250 per user per month ¹. Our pricing guide breaks down what changes that number.

What we do and what we do not do

We publish plain-English guides and connect you with one provider. That is the whole service.

We do:

• Publish sourced guides on costs, services and rules
• Review each request before it goes anywhere
• Pass it to one provider or advisory partner

We do not:

• Install, manage, monitor or secure any systems
• Endorse, rate or vouch for any provider
• Give legal advice or tell you what a regulation requires of your business
• Sign contracts or negotiate on your behalf

Before you hire anyone, check references and read the contract terms yourself. Our guide to how to choose an MSP lists the questions to ask, and cybersecurity for small business covers the baseline protections a provider should be able to explain.

If you do not hear back

If no one has emailed you within one business day, check your spam folder, then write to us at [email protected] with the work email you used and the date you sent the request. We will follow up with the provider. Other ways to reach us are on the contact page.